Specialty Pharmacy Liaison

Peak Performers has partnered with a global pharmaceutical company to assist in their search for a remote Speciality Pharmacy Liaison. In this position, you will be responsible for managing escalated cases and trends that impact the timeliness and ability of specialty pharmacies to fill prescriptions.

Major duties

• Develop working relationships with internal and vendor teams, that will interact with SP’s and be responsible for escalating trends and issues
• Demonstrate proficiency and full understanding of client hub patient database and electronic data exchange requirements,  including understanding of data elements, definition of various case statuses and outcomes, case documentation requirements and the importance of meeting program metrics
• Gain familiarity with the performance of SP’s currently dispensing client products and interacting with patient services hub programs
• Manage  process, escalations and data exchange with SPs and patient services hub program
• Act as a point of contact for patient services hub program vendors, SP’s and internal stakeholders for questions and escalations related to prescriptions
• Accurately document call details, follow up actions, and any other pertinent information in the client hub patient database
• Identify and escalate customer concerns and program trends related to SP performance to patient access services management and client trade teams
• Troubleshoot and resolve ongoing issues with SPs, data aggregator vendor and other patient access services vendors
• Provide back up as needed for other members of the patient services team
• Adhere to client standard operating procedures and compliance requirements

What are we looking for?

• Bachelor’s degree preferred.
• Minimum of 3 years’ experience working in a reimbursement hub supporting products distributed by a specialty pharmacy, time working in specialty pharmacy operations, or for an aggregator of specialty pharmacy data.
• Experience implementing and supporting electronic data exchanges between a reimbursement hub program, and specialty pharmacy
• Knowledge of health plan reimbursement requirements for specialty injectable products covered by both medical (AOB) and pharmacy benefits
• Working knowledge of the compliance and regulatory environment for manufacturers in the pharmaceutical space.
• Experience and understanding the importance of reimbursement hub metrics and operations in the pharmaceutical industry.
• Proficiency in Microsoft Outlook, Word, Excel, and Power Point
• Prior reimbursement experience with ability to communicate complex reimbursement scenarios and solutions to patients and medical professionals

Exciting Opportunity Details

• Rate: $40.00/hour

• W2 Contract

• Worksite Location: Remote

• 4 month contract

• Working shifts are varied to support operations from 8:30am – 5pm ET

The Peak Performers difference

• Excellent medical health, dental & vision insurance at 60 days

• Our employees may choose to participate in a 403(b) retirement plan

• Qualified applicants with chronic medical conditions and/or disabilities receive priority placement

• We pay weekly through direct deposit

• In business since 1994 and thousands of job placements

All employment offers are contingent on the successful completion of a pre-employment criminal background check, in compliance with all applicable federal and state laws.

Applicants for employment with Peak Performers must possess work authorization that does not require sponsorship for a visa now or in the future.
 
Peak Performers is an equal opportunity employer and will consider all applicants without regard to race, marital status, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. Peak Performers does not accept unsolicited resumes from headhunters, recruitment agencies or fee-based recruitment services.

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