Martin Otero

Military Service:

• Rank: Staff Sergeant

  Branch/Position: Army

  Period: June 2005 - present

  Occupation: 25B - Information Technologies Specialist

  Security Clearance: Secret Clearance

  Duties Description:
  The senior signal sergeant plans, develops, coordinates, directs, and supervises the installation, operation and management of integrated C2 telecommunications and information management networks. Writes Command and Control Communications policy. Provides technical advice and assistance to commanders, staff, and subordinate units. Coordinates Signal activities with higher, lower and adjacent headquarters.

• Rank: Corporal

  Branch/Position: Marine Corps

  Period: February 2001 - February 2005

  Occupation: 0612 - Field Wireman

  Security Clearance: Secret Clearance

  Duties Description:
  Responsible for several duties related to implementing critical strategy towards the completion of assigned missions. Primary skills include diligence, leadership, team work, good listening, and an overall strong work ethic that can help team accomplish any goals.

Work history:

• Job Title: Service Desk Support Analyst (Tier 1)

  Company: Velocity Technology Solutions

  Period: December 2013 - February 2016

  Role Description:

  · Provided front-end support for Brookdale Hospital
  and Medical Center. 

  · Gathered customer’s information to determine their
  issue by analyzing the symptoms and figuring out the underlying problem to
  assist with a resolution. 

  · Remoted into user-based workstations for assistance
  with login credentials for the Brookdale System as well as other medical
  applications, such as EPIC. 

  · Helped install Citrix Receiver to user-based
  workstations to ensure all doctors and nurses had access to EPIC medical
  application. 

  · Mapped networked printers to workstations as well as
  install the drivers for personal printers. 

  · Troubleshot problems with printing errors from
  windows-based application as well as EPIC/network-based printing and sent issue
  to appropriate personnel if not tier 1 related. 

  · Installed necessary hospital applications, such as
  HIS-Keane, Keane Clinicals, Keane Optimum to users who required access. 

  · Trained users to access Hospital Mandatory Training
  through Healtstream.com to stay within compliance with New York State Hospital
  Practice Laws. Utilized Microsoft Windows Server 2008 Active Directory Users and
  Computers to assist in adding computers, unlocking user accounts, and resetting
  passwords. 

Education:

• American Intercontinental University

  Business-Administration

  Period: August 2006 - February 2007

• Queens College

  N/A

  Period: January 2017 - December 2018