Job Specifications

  • LocationSilver Spring,Maryland
  • Published11 hours ago, 2021-05-08T08:11:27Z
  • 2021-05-11Full Time

Head Teller, Silver Spring, Full Time

The Head Teller provides legendary Customer Service while supervising the Teller and/or Platform team. The Head Teller will also provide oversight to Store operations, including supervision of personnel and performance of all operational duties.

  • Accountable for achieving an overall Legendary Customer experience in the Store
  • Ensures team members fully complete required Training prior to servicing Customers
  • Leads the operational standards of the Store, including but not limited to cash handling, control of negotiable items, preventing fraud, managing controllable expenses, promoting integrity, Customer privacy and Employee safety
  • Provides leadership, conflict resolution, process improvement and communication to the Teller line
  • Leads by example and coaches Teller team focusing on Customer experience, having needs-based conversations and offering financial solutions to meet our Customers' needs
  • Partners with Store Leadership to achieve both store and individual performance metrics
  • Responsible for making sound decisions and timely problem resolution
  • Recruits, interviews, trains, orients, and evaluates Tellers in accordance with HR guidelines
  • Supports, mentors and coaches team members in their professional development
  • Develops and manages team members by recruiting, training and recognizing them

  • HS Diploma or GED
  • 1+ years of related experience required
  • Prior Store operations experience preferred
  • Maintains current HR and Retail Leadership training requirements
  • Excellent organization, interpersonal and communication skills
  • Sound judgment in decision making and problem solving
  • Ability to multi-task and maintain order on Teller line
  • Proficient in Microsoft Office
  • Primarily works in assigned Retail Store. Occasional travel required for Classroom Training, On-the-Job Training and Regional meetings
  • Ability to supervise/lead Teller line
  • Demonstrated knowledge of Banking Compliance Regulations